City Operations Manager

We are currently looking for a City Operations Manager based in Warsaw. If you are a highly motivated individual, who is passionate about last-mile delivery, technology, and expansion. As a City Operations Manager you will help us to scale our business in Poland. You will focus on delivering world-class service to our clients at all times and will be responsible for key financial and operational KPIs such as gross margin and order success rate in the cities you’ll manage. You will have the opportunity to be at the forefront of our new operation and play a vital role in balancing the interests of our clients, high growth, and profitability.

• Matching supply and demand - working with business operations, courier operations, and the onboarding team to enable that we have enough riders in the right place at the right time 💡
• Overseeing the gross margin and executing initiatives that focus on improving this metric
• Managing the fleet structure, quality and incentive schemes, as well as driver relations
• Working closely with Commercial & Account Management to understand client requirements
• Working with subcontractors to ensure the quality of the fleet and efficiency of processes
• Designing the onboarding plan(s) alongside the Onboarding team
• Conducting root cause analysis and proactively finding areas for operational improvement
• Planning alongside cross-functional teams the rollout/launch of new clients, pickup locations, and verticals

• At least 2 years of work experience in consulting, retail, FMCG, or logistics-based roles. Q-commerce, food delivery or  micro mobility would be a plus!
• Proven organizational and analytical skills - proficiency in Excel required
• Data-driven and passionate about problem-solving - no day is the same at Stuart
• Willing to learn a business from the ground up and not be afraid to suggest and pitch new ideas
• Great ownership and ability to use your own initiative for decision-making
• People-person who loves to collaborate in cross country & cross-team projects
• Great interpersonal & communication skills in both Polish & English
• Experience in last-mile delivery or in a fast-growing start-up would be a big plus!

• Work-life balance - hybrid working model and flexible hours 🏡
• Meal Vouchers (40zł daily‎) 🥗
• Unlimited access to Udemy for all your learning and development needs 📚
• Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks 🎓
• Stuart is putting Mental Health Awareness first! Wellness Allowance (150zł monthly) to use in any gym or sport class 🧘
• Private healthcare provided by Luxmed 🧑⚕️
• 2 volunteer days per year to have a positive impact on our communities and the environment
• Work-from-Abroad policy (enjoy 30 days per year working from anywhere!) 🏞
• Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉