Community Relations Senior Agent Ukraine

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Customer Support Team at BlaBlaCar is an international, multiple award-winning team that aims at providing assistance to our community and contributes to the great experience of our users. This ensures our members an enriching and trustworthy experience.

The Customer Support Team is answering questions and requests in different languages, 7 days a week.

• Moderating member profiles and their content (vehicle pictures, trips, etc.)
• Answering members’ messages in a timely manner
• Providing users with guidance and support through various channels (tickets, chat & phone calls) at high-quality level (we offer a 100% response service)
• Overseeing the overall activity on our social media (Facebook, Instagram, Twitter, etc.) and maintaining dynamics within the Ukrainian community
• Gathering members' feedback and communicating it to the Tech Team so they can improvise on the overall member experience

• Previous experiences in customer service- nice to have.
• Excellent communication skills in Ukrainian- (spoken and written).
• English Communications skills- Advanced.
• Previous experiences in MS Excel, spreadsheets, Google sheets & docs- nice to have.
• Ability to prioritize busy workloads while fairly balance our business and member's needs.
• Strong ability to work on your own while being dynamic, committed and open to a fast pace and changing environment.
• Strong knowledge of the internet ecosystem.
• Enjoy working as a team-player and sharing and learning from others.
• Nice to have: A prior experience using the service as a driver and/or a passenger.

• 🌎 An international environment with over 45+ nationalities
• ⚖️ A hybrid, flexible workplace with family-friendly policies
• 💡 Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
• 🤝 Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
• 🌱 A product and a workplace with a strong commitment to sustainability
• 🧭 Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions

• Full remote possible in the country of the role
• 1 additional month parental leave 100% paid
• Financial support for home office equipment
• Relocation package and visa support
• Free unlimited carpooling & bus rides
• Employee Stock Ownership plan
• Mental health support through Moka.care

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.