Community Relations Specialist

We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Its mission is to bring support to our beloved members and the team, while working on high impact projects. As our Community Relations Specialist, you will be working hand in hand with our Associate Manager - Poland & CEE.

Moderating member profiles and their content (vehicle pictures, trips, etc.)
Answering members’ messages and providing them with support through various channels (ticket & chat) in a timely manner
Overseeing the overall activity on our social media (Facebook, Instagram, Twitter, etc.) and maintaining dynamics within the BlaBlaCar community
Reporting technical problems in the platform
Gathering member's feedback and communicating it to the concerned team
Improving the overall member experience
Providing support in preparing reports on relevant statistics
Performing ticket quality checks and reporting it to your manager

• Previous experiences in customer service (at least 1 year)
• Excellent communication skills
• Fluency in written and spoken English & Polish
• Ability to prioritize busy workloads while fairly balance our business and member's needs
• Strong ability to work on your own while being dynamic, committed and open to a fast pace and changing environment
• Enjoy working as a team-player and sharing and learning from others
• Nice to have: A previous experience in moderating social media, using Zendesk or managing outbound and inbound calls of customers

• 🌎 An international environment with over 45+ nationalities
• ⚖️ A hybrid, flexible workplace with family-friendly policies
• 💡 Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
• 🤝 Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
• 🌱 A product and a workplace with a strong commitment to sustainability
• 🧭 Shared values, our BlaBlaPrinciples, that are the foundation of our culture and everyday decisions