Community Relations Specialist Poland

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Customer Support team at BlaBlaCar is an international, multiple awards-winning team that aims at providing assistance to this community and contributes to the great experience of our users.. This ensures our members an enriching and trustworthy experience.

The Customer Support team is answering questions and requests in 20 different languages, every day and 7 days a week. We are looking for humble, caring, indulgent people; who enjoy working with a dynamic team; are willing to help, find solutions, learn and share their knowledge.

• Moderating member profiles and their content (vehicle pictures, trips, etc.)
• Answering member's messages in a timely manner
• Providing users with guidance and support through various channels (tickets & chat) at high quality level (we offer a 100% response service)
• Overseeing the overall activity on our social media (Facebook, Instagram, Twitter, etc.) and maintaining dynamics within BlaBlaCar community
• Reporting technical problems in the platform
• Gathering member's feedback and communicating it to the Tech Team
• Improving the overall member experience
• Reporting to your Direct Manager

• Previous experience for at least 1 year in customer service and social media management
• Excellent communication skills
• Fluency in written and spoken English & Polish
• Ability to prioritize busy workloads while fairly balance our business and member's needs
• Strong ability to work on your own while being dynamic, committed and open to a fast pace and changing environment
• Strong knowledge of the internet ecosystem
• Enjoy working as a team-player and sharing and learning from others
• Nice to have: a prior experience using the service as a driver and/or a passenger

• 🌎 An international environment with over 45+ nationalities
• ⚖️ A hybrid, flexible workplace with family-friendly policies
• 💡 Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
• 🤝 Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
• 🌱 A product and a workplace with a strong commitment to sustainability
• 🧭 Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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