Community Specialist

As a Community Specialist you’ll be in charge of the brand’s communication across our social media channels, including Facebook, Twitter, and Instagram. The ideal Community Specialist has exceptional communication skills in writing. You’ll not only participate in conversations with our community, but also provide it with the best customer experience possible. You should be a people person who's empathetic to customers' needs and is passionate about helping others and sharing your knowledge with our Drivers.

Your daily adventures will include:

• Working closely with other departments (Customer Support/Operations/PR)
• Handling the driver Facebook group (engaging and building a community)
• Handling Bolt’s social media pages (listening, engaging, and moderating)
• Organizing offline engagement of Drivers community including dedicated content creation
• Responding to customers on time
• Choosing and announcing giveaway winners
• Monitoring, tracking, and reporting on feedback and online reviews
• Measuring and reporting on campaign sentiment
• Monitoring competitors’ social media activities

• At least 1+ years’ experience as a community manager or in a similar role
• Excellent Polish and English written communication skills
• Organised and detail-oriented
• Creative writing and thinking skills
• Ability to work independently and to collaborate as part of a team
• A passion for customer engagement and community management
• Outstanding engagement skills including promoting productive behaviours, being relentlessly positive and effectively managing conflicts

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