Delivery Advisor/Specjalista ds. obsługi klienta

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You will be part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to be a Team player and display Tesla mentality to achieve delivery targets.

• Take over the customer once the order has been placed and guide them through the delivery process
• Create an ownership solution for customers who have made their purchase without previous interaction with Tesla by ensuring that all required documentation is completed accurately and on time
• Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines as well as address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise
• Closely adhere to all processes to ensure a speedy revenue recognition and cash collection
• Coordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer journey
• Conduct vehicle handovers and ensuring that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction
• Meet or exceed delivery targets and performance metrics
  

• Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience
• Previous customer facing experience where excellent communication and interpersonal skills as well as the ability to build strong relationships is a must
• Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment
• Good problem-solving skills, with the ability to anticipate and address potential issues before they arise
• Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time
• Ability to communicate, read, and write effectively in the English and local language
• Valid driver’s license and safe driving record