Operations Director

The Operations Director is accountable for ensuring ACE has talented staff — with diverse skills and perspectives — and for providing them with the tools and environment that sets them up to deliver results and feel like they belong. You’ll also be responsible for optimizing how we work, so that we sustainably and effectively work towards a world where more people help more animals.

• Reports To: Executive Director
• Hours: Full time; must be routinely available from 8–10 am Pacific Time
• Salary: 90,772 USD annually
• Location: Remote
• Paid leave (vacations and holidays): 30 days per year

Engagement, satisfaction, & culture — 20%

• Encourage staff feel included and can contribute ideas or share concerns regardless of their position or individual characteristics
• Monitor and encourage engagement and satisfaction
• Monitor and encourage our culture to represent our guiding principles
• Act as Designated Person for issues around respect in the workplace
• Facilitate the forming of a committee to ensure the principles of diversity, justice, inclusion and equity are embedded in our operations

HR — 40%

• Review policies and standard operating processes for equity, compliance, accuracy, and readability
• Oversee and develop equitable compensation and benefits plans
• Oversee payroll and benefits administration
• File tax, insurance, and compliance paperwork as needed for all countries where we have staff
• Optimize international employment structures for equity, efficiency, risk, and cost
• Manage recruitment, hiring, onboarding, termination, and offboarding process
• Document management

Performance Support — 10%

• Develop plan for equitable learning and growth opportunities for staff, including mentorship and training
• Manage regular reviews process
• Facilitate annual work plan development
• Assist supporters with performance improvement plans for their team
• Provide training to all staff as needed

Supporting staff — 5%

• Support our Project Facilitator

Operations — 15%

• Ensure we have the systems, tools, and technology to optimally and securely support our fully remote work environment
• Plan retreats that strengthen collaboration, engagement and strategy
• Facilitate quarterly OKR and KPI setting
• Monthly staff meeting coordination
• Support logistics

Strategy — 10%

• Contribute to organizational direction
• Evaluate organizational middels for culture and growth
• Analyze opportunities for optimizing operations
• Develop volunteer and fellowship program

Essential

You do not need to excel in every single quality listed here, but each of these abilities will be necessary to be successful as our Operations Director.

• You have affinity with ACE’s mission, vision, and guiding principles
• You are productive working in a fully remote environment
• You can independently prioritize and manage various tasks and deadlines
• You understand how diversity, equity, justice, and inclusion impact the quality and effectiveness of our work
• You understand HR compliance and can review our policies and processes accordingly
• You are highly conscientious and have attention for detail
• You have social insight and ability to support a variety of learning and working styles
• You think critically and are willing to question the status quo to improve our impact
• You can logically organize information
• You can design and implement systems and processes
• You treat confidential information with integrity
• You have experience leading and supporting others to reach their potential
• You give feedback that supports people in their growth
• You are comfortable being accountable for managing payroll and benefits
• You have experience building an inclusive and engaged working environment

Preferred qualifications/skills

Please apply even if you do not have the experience listed below; these would be nice to have but are not required.

• You are familiar with animal advocacy
• You are familiar with effective altruism
• You are familiar with hiring and employing international staff
• You are familiar with change management
• You have experience mediating conflicts
• You do not shy away from productive conflicts
• Knowledge of grantmaking
• Familiarity with Salesforce, asana, google office products

We invite anyone who is interested to apply, regardless of background, experience, or credentials. We aim to select candidates based on performance in our selection process and actively try to minimize the influence of our biases. There is no perfect candidate, so if you can picture yourself thriving in this role, we’d love to receive an application from you.

We work hard, but we also make time for our families, animal companions, friends, hobbies, and of course our own health. At Animal Charity Evaluators, you are expected to take vacation and it will be frowned upon if you work when you are sick. We use paid parental and family leave when we need it. We work when and where we’re most productive, and are reimbursed for the equipment we need to do our job.