Operations Specialist

We are looking for a Partner Operations Specialist to help us build our Bolt Food partner operations efforts. You’ll be responsible for controlling and boosting merchant performance as well as discovering and driving performance improvements across the Operations organization and beyond.It’s an exciting once-in-a-lifetime opportunity as you would work with people from HQ and local markets, have global impact, come up with scalable solutions to operational problems, and see results of your work each day.

• Support all Bolt's Food Delivery operations across the cities.
• Review key operational metrics. Availability rate, rejected orders, cooking time, average ratings, delayed orders, photo coverage - these and other metrics define success of our marketplace business. You will be looking for ways to improve these metrics, working with other teams and developing new processes.
• Get in touch with restaurants: work with various communication channels, share findings of your analyses and improve restaurants’ performance, maximizing the value of our cooperation.
• Restaurants Requests Resolutions. Deploy the best-in-class reports and different communications channels to manage our long-tail restaurants. Some of their requests are, but not limited to, menu changes, menu editions, operational and connectivity issues.
• Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users and restaurants. You will help other members of the team to take data-driven decisions and drive operational excellence.
• Support existing restaurants: solve most time-sensitive operational issues and manage various ad-hoc requests.
  

• You have BS degree in Business Administration, Operations or related field.
• You have 1+ years of previous relevant experience in Operations, Business Development, Analytical or similar.
• You are an analytical thinker who loves to solve problems (advanced Excel skills are a must) and does not give up after failure.
• You are a hustler, not stopping after 20 obstacles a day.
• You are passionate about new technologies and food tech.
• You are an owner and proactively find solutions to business problems.
• You are organised. You deliver stuff on time & handle stress.
• You are social. You can easily network with people of all backgrounds.
• You are able to manage interactions with both internal and external stakeholders, driving their engagement and cooperation.
• You have excellent communication & written skills in Polish & English.
  

You’ll get extra credits for:

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company.