UX Writer

We are a global and multidisciplinary team of 20+ designers, researchers, writers and in-app/email communication specialists with a mission to reduce the complexity of sustainable supply chain management down to the right balance of flexibility, power, and ease of use, guiding all companies toward a sustainable world. We are responsible for Ecovadis' end-to-end multi-product platform experience that also includes integration with 3rd party platforms such as Tableau, etc.

As a UX Writer at Ecovadis, you’ll create clear, concise on-brand content that guides users through the interface, reduces friction and nudges them to take action.

You will be responsible for:

• Content creation: Craft user-centered microcopy, tooltips, error messages, and other interface text; develop in-app guides that drive adoption and engagement;
• Content strategy: Develop and maintain a consistent and user-friendly tone across all touchpoints within the product;
• Documentation: Create and maintain documentation, ensuring everyone has access to the latest content guidelines to build consistency and cohesion at scale;
• User research: Conduct user research to gather insights into user behaviors, pain points, and preferences, Use research findings to inform and iterate on content strategies, ensuring alignment with user expectations;
• Cross-functional collaboration: Work closely with cross-functional teams, including product management, design, localization, and engineering, to ensure that UX writing is integrated seamlessly into the product development process;
• Accessibility and inclusivity: Champion accessibility and inclusivity in design, considering diverse user needs and ensuring compliance with relevant accessibility standards and guidelines;
• Scope: Develop and execute against both short and long-term roadmaps and ability to balance great design solutions with an iterative approach (v1, v2, or v3);
• Ideal, but not required: Measure, monitor, and translate product performance results into actionable design improvements.
  

• Proven experience: 3+ years of experience as a UX writer, content strategist, or a similar role, preferably in the product teams;
• Product thinking: Consider the entire product experience, balancing business and user needs and constraints to find the best product-solution fit;
• Content system: Fluency in platform-specific copy conventions (eg. interface, email);
• Exploration and convergent ideation: Quickly explore options and choices to find the best possible answer to a given situation;
• Collaborative skills: Strong collaboration and communication skills, with the ability to work effectively in cross-functional and cross-department teams (Eg. Marketing, Product communications);
• User-centric approach: Deep understanding of user-centered design principles and the ability to advocate for the user in the product development process;
• Resilience and ownership: Comfortable working through ambiguity, taking ownership of identifying problems and creating solutions;
• Curiosity and agility: Stay informed about industry trends and best practices to continuously improve processes and elevate the overall output;
• Self-driven: Proactive in seeking opportunities to learn and grow professionally;
• English proficiency: Can easily explain complex concepts to various teams and stakeholders;
• Ideal, but not required: Have prior experience working on B2B, SaaS products.
  

• Support with all the necessary office and IT equipment
• Optional (fully covered or co-financed) health care and life insurance
• Multisport card and wellness allowance
• Multicafeteria Lunch card
• Annual performance bonus
• Flexible working hours
• Hybrid/ full remote work
• Remote work from abroad policy
• Internet and Electricity bill allowance
• CSR activities
• Modern, pet-friendly office in the city center (next to Rondo ONZ)
• Community service day when volunteering

Location: Warsaw
Start date: ASAP
Contract: B2B or CoE

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various sectors who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.