Account Associate, Network Growth - Polish and English Speaker

You are playing a key role in growing our Rated Network by converting and prospecting leads for our European and Central European markets (Poland, UK, etc.) into active subscribers.

You act as a trusted advisor and first touchpoint for customers who go through their first EcoVadis assessment showing them the value of our solution for their business and making them familiar with our platform and assessment methodology.

This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

• Engage with customers via phone, email, tickets, meetings & webinars, etc. to drive lead conversion and accompany them during the onboarding process, solve their queries and increase response rates to ultimately convince them to adopt our EV solution
• Identify and target “high value” customers (i.e. outreach with customized approach) and take appropriate steps to engage them successfully by using Sales techniques
• Manage, monitor and drive your portfolio to maximize conversion
• Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
• Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; become a CSR expert to overcome objections
• Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
• Be accountable to drive a set of KPIs such as New revenue, Conversion rate, and maintaining a high quality of work
• Additional responsibilities related to the function may be required

You must have an outgoing personality along with a high level of drive and a desire to learn new skills. You should have excellent verbal and written communication, interpersonal, and active listening skills, as well as the ability to work autonomously.

Technical skills:

• Knowledge of Google suite products preferred (Sheets, Docs, Slides)
• Salesforce experience is a plus

Profile:

• Degree in a Business related discipline (Management, Business, Marketing)
• At least 1 year of professional experience with Account Management, Sales and/or Customer Service, ideally focused on the Polish, English or central European market
• Must be fluent in Polish and English (native or C2 proficiency)+ Czech/Slovak is a plus but not a critical requirement
• Commercial awareness and competitive mindset
• Able to multitask and prioritize based on business/customer needs
• Excellent organization and time management skills
• Autonomous and self-driven
• Comfortable working in an international environment
  

• Support with all the necessary office and IT equipment
• Optional (fully covered or co-financed) health care and life insurance
• Multisport card and wellness allowance
• Multicafeteria• Lunch card
• Annual performance bonus
• Flexible working hours
• Hybrid/ full remote work
• Remote work from abroad policy
• French and Polish classes
• Internet and Electricity bill allowance
• CSR activities
• Modern, pet-friendly office in the city center (next to Rondo ONZ)
• Community service day when volunteering

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing team in Poland is full of talented professionals from various sectors who all share a desire to make an impact. We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!‍

‍Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

‍Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

‍Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).